Privacy Policy

This Privacy Policy explains how Motif Land Inc. ("GloGlo," "we," "us," or "our") collects, uses, retains, and shares personal information when you use the GloGlo mobile app, website, products, and related services (collectively, the "Services").

GloGlo includes optional health and wellness features. Health information is sensitive personal information, and we handle it only as described in this policy.

Information We Collect

Account and profile information

We collect information you provide to create and use an account, including your name, email address, profile photo, profile details, preferences, and goals.

Health and wellness information

We collect health and wellness information that you choose to enter, upload, or connect to GloGlo. This can include blood-glucose readings, food and nutrition logs, insulin doses, activity, exercise, heart-rate, sleep, steps, weight, symptoms, medications, health conditions, health goals, and other wellness notes or observations.

On supported devices, you may choose to connect Apple Health or Health Connect. GloGlo accesses only the health data for which you grant permission. You may decline to connect these services or revoke access at any time in your device's health settings.

Content and communications

We collect content you choose to submit, including food and profile photos, barcode scans, chat messages, voice input, and community posts, comments, and messages. We use your microphone only when you start a voice conversation.

Purchase, website, and technical information

When you make a purchase, we collect information needed to process the transaction and manage your entitlement. We also collect technical, device, log, cookie, and usage information needed to operate, secure, measure, and improve the Services.

How We Use Information

• Provide the Services, including glucose charts, health and wellness insights, goals, food features, subscriptions, and community features.
• Authenticate users, maintain accounts, and provide customer support.
• Process the content you submit to requested AI-powered chat, voice, food, and insight features.
• Protect the Services, prevent fraud and misuse, and troubleshoot issues.
• Measure product and campaign performance, and improve the Services using aggregated or de-identified information where appropriate.
• Comply with legal obligations and enforce our agreements.

How We Share Information

We do not sell personal information or health information. We do not use Apple Health or Health Connect data for advertising or marketing.

We share information only as needed to run the Services, provide a feature you request, comply with law, or protect the rights, safety, and security of GloGlo and its users. This may include the following service providers:

• Authentication and identity providers, to create, secure, and manage accounts.
• Cloud infrastructure, database, and storage providers, to host and operate the Services and store the information you choose to submit.
• AI service providers, to process the content needed for AI-powered chat, voice, food, and insight features that you request.
• Subscription, app-store, commerce, and payment providers, to process purchases and manage your entitlement.
• Analytics and mobile-attribution providers, which may process device, technical, and attribution information to measure product and campaign performance. They do not receive health data, glucose readings, food logs, chat content, or other health-related content.

We may also disclose information to professional advisers, government authorities, or other parties when required by law or necessary to protect rights, safety, and security, or in connection with a merger, financing, acquisition, or sale of assets.

Community content is shared with other GloGlo users according to the audience you choose. Posts and comments may be visible to people who can access the relevant community space, and direct messages are visible to their intended recipients.

Health Data

We use health data only to provide and improve the health and wellness features you request, such as displaying glucose trends, recording your health context, and generating personalized insights. We do not sell health data or use it for targeted advertising.

When you use an AI-powered feature, the information needed to respond to your request may be processed by OpenAI on our behalf. For glucose-related AI features, GloGlo is designed to provide derived metrics and bounded chart data rather than unnecessary raw reading histories.

Data Retention and Deletion

We retain account, health, and other personal information while your account is active and for as long as needed to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

You can delete your account in the app or request deletion by following the instructions on our Account Deletion page. When an account is deleted, we make its profile and associated content unavailable in GloGlo and queue uploaded assets for deletion. We may retain data where required for security, fraud prevention, legal or regulatory compliance, dispute resolution, financial obligations, or accounting obligations. Backup copies may remain for up to 30 days before automatic deletion.

Your Choices

You can update certain profile and account information in the app. You can disconnect Apple Health or Health Connect in your device settings, delete your account, and contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

GloGlo is not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If you believe that a child has provided us personal information, please contact us so that we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date.

Contact

For privacy questions or requests, contact us at team@gloglo.com or by mail at 2261 Market St., Num 4059, San Francisco, CA 94114.